Refund policy

Damaged or Incorrect Products

If you receive a damaged or incorrect item, please notify us within 24 hours of receiving your order. We will cover all shipping costs for the return or replacement. A replacement will be shipped, or a refund will be issued once the returned product is received and inspected.

Return Conditions

To qualify for a return or exchange, the following conditions must be met:

• The product must be in original condition, unopened and unused.
• Returns are accepted within 14 days from the date of receipt.
• Opened packages cannot be returned under any circumstances (as required by Consumer Protection Law).

Orders Paid via Fawry

• If cancelled upon delivery: Shipping fees will be deducted, and the refund will be processed within 10–14 days.
• If cancelled immediately after payment: No shipping fees will be deducted, and the refund will be processed within 10–14 days.

Refund Methods

Refunds are issued through:

• MEEZA Wallets
• Instapay

Non‑Returnable / Non‑Exchangeable Products

For hygiene and safety reasons, the following items cannot be returned or exchanged:

• Body mist
• Body lotion
• Shampoo or conditioner
• Any unsealed or easily opened/used products

Contact Us

If you need assistance with a return or exchange, please reach out:

E-mail: info@lana-beauty.com

Hotline: +201222226107

WhatsApp: +201222226107